Reference

Terms Conditions

These terms set out how your zbaji account works, what you agree to when you deposit via bKash, Nagad or Rocket, and how withdrawals are verified. Read them before you open an account so you know what applies in your region.

Account eligibilityPayment termsWithdrawal verificationDispute processRegional access
zbaji Terms Conditions
ACCOUNT PROTECTION

How We Handle Your Agreement

We treat these terms as the contract between you and zbaji, backed by the security measures that protect your account and payment data. Every login is checked, every withdrawal is verified, and your agreement with us stays active as long as your account remains open.

Account Verification

We ask for identity documents before your first withdrawal to confirm you own the account and the mobile wallet you deposited from; this step protects both you and the platform from fraud or misuse.

Payment Terms

Deposits via bKash, Nagad and Rocket are credited once the payment processor confirms the transfer; withdrawals follow the same route and are released after verification, usually within a few hours for established accounts.

Term Updates

When we revise these terms, we post a notice on the site and email active account holders; you have fourteen days to review the changes before they take effect, and continued use means acceptance.

Dispute Resolution

If you disagree with a decision we made about your account or a bet, contact support with your case; we review every dispute internally and respond with our reasoning and any action taken.

QUESTIONS OR DISPUTES

How to Reach Us About Terms

If something in these terms is unclear or you need to report a problem with your account, our support team is ready to help. Use live chat for the fastest response, email for detailed queries, or check the help centre for common questions about eligibility, deposits and withdrawals.

Live Chat Open the chat panel from any page and ask your question; a support agent will respond within minutes during business hours and guide you through account verification, payment status or dispute steps.
Email Support Send your query to our support address with your account username and a description of the issue; we aim to reply within one business day with the information or action needed.
Help Centre Browse articles on account eligibility, bKash Nagad Rocket Deposit references, withdrawal verification requirements and how to close your account if you choose to leave the platform.

Terms & Conditions FAQ

You must be of legal age and located in a region where online gaming is permitted under local law; we verify identity before processing withdrawals and reserve the right to close accounts that do not meet eligibility requirements.

We require the mobile wallet you deposit from to match the name on your account; third-party deposits may be declined or refunded, and your account may be flagged for review until you verify ownership.

No; we hold withdrawal requests until you submit the required documents and our team confirms your identity, which usually takes a few hours once you upload clear copies of your ID and proof of address.

We reserve the right to suspend or close accounts that breach the terms, show signs of fraud, or are flagged by our payment processors; in most cases we notify you first and explain the reason.

We review the terms periodically and post updates on this page; when a change affects account holders, we send an email and give you fourteen days to review before the new version takes effect.

Contact support with your account details and the specific issue; our team reviews the bet log or promo history and explains the outcome, and if an error occurred on our side we will correct it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.